Shipping and Delivery

All orders are in stock and shipped within 24-48 hours Monday through Saturday.Transit times US
5-9 calendar daysTransit times international
UK: 6-7 calendar daysCanada:10-20 calendar days
Australia: 10-14 calendar daysRest of the world: 10-25 calendar days

• If you have made an error in your address, please email us ASAP., so we can quickly change it. After an order has left the warehouse, the address cannot be changed any more.
• For our express and expedited delivery options, we require a signature for the items to be delivered fully. Please note that UPS will make 3 delivery attempts before they send the package back to us.
• Please note that we are not held responsible for any import duties or taxes. Some of our products come from our overseas warehouse and you may need to pay import duties or taxes, especially living outside of the USA.

30-Day Return Policy

30-Day Satisfaction Guarantee

Lifetime Warranty Available for Purchase

We’re dedicated to making your experience with us as enjoyable as possible, whether you're purchasing a product or returning an item. That’s why we are committed to providing excellent products and customer service! Below are a few things you should know:

Can I return or exchange an item?

Absolutely! You can return or exchange an item within 30 days of receiving it. Whether it’s the wrong size, a defective product, or you’ve simply changed your mind, we’re here to assist you in obtaining a refund or a replacement.

What if I don't like the product?

It’s unfortunate to hear, but we want to make sure you're happy. We offer a 30-day satisfaction guarantee. If you’re not satisfied with your item, just request a return.

How do I return an item?

If you wish to return an item, please email us at hello@fatevista.comWe will respond with the return address within 24-48 hours. Items must be unused and ideally returned in their original, unopened packaging. Once we receive the item, we will either process a refund or provide an exchange. For refunds, you will receive your money back within 1-2 days after we receive the returned item. Refunds are issued via credit card or PayPal. Please note that credit card refunds may take up to 5 business days to reflect in your account. Make sure to inform us within 30 days of delivery if you wish to return or exchange an item. This helps prevent lost packages.

Do I have to pay for return shipping?

Yes, return shipping costs are the responsibility of the customer. You can return the item using any shipping carrier of your choice. For a smooth process, we recommend using a service that provides tracking when returning an item.

Can I cancel my order?

If you placed an order by mistake or changed your mind, please let us know as soon as possible. If the order hasn’t shipped yet, we will cancel it immediately and issue a full refund.

Have more questions?

Please email us at hello@fatevista.com for further assistance. We’re here to help!