If you have not received your order within the expected shipping times (check delivery times), please contact us in the following ways:

E-mail: hello@fatevista.com

Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.You know sometimes something was out of our control but we are trying our best to solve your problem.If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.

Usually, we can modify the order information for you before delivery, such as zip code, address, product replacement, etc. But please contact us as soon as possible.please contact us in following ways:

E-mail: hello@fatevista.com

Please check your address on your confirmation email which is sent after purchase.

If the product has not been shipped, don't worry, please send us the correct address as soon as possible so that it can be changed.

If the product has already been shipped, we are sorry for that. Anything can’t be changed in this situation. Maybe you can pay more attention to the logistics, you can get it from your local post office when your package arrives your country. We sincerely apologize for any inconvenience that we caused.Please contact us by email: hello@fatevista.com

within 24 hours of placing your order.

Yes. You will receive a confirmation email shortly after placing your order. To ensure that this goes into your inbox please add hello@mail.fatevista.com to your contacts, otherwise your confirmation email may end up in your spam folder. If you have not received your order confirmation email please contact us.

We understand how difficult it can be to choose personal items online. Don't worry! Please send us a picture of the item and order number to hello@fatevista.com

you received so we can confirm the correct product was shipped.

We're sorry to hear that you've received an broken item.

Don't worry! We'll do our best to help you with this.

Please reach out to our customer support at our contact us page.

Please try to have the following information to send to hello@fatevista.com, so that we can help you as quick as possible:

Order number

A photo image of the product

Name of product

• Gift cards
• Personalizedproducts
• candles, and soaps after being opened or used.
• Sale items (special offers)